1. CAROL Support and FAQ's
  2. Frequently Asked Questions

What is CAROL's return policy?

CAROL offers a 30-day refund guarantee, no questions asked.

If for whatever reason you are unhappy with the service provided or with the CAROL bike and/or app within 30 days of receiving your CAROL bike, we will refund your order and take back the CAROL bike free of charge. 

We will ask for proof that the CAROL was not damaged while in your care. A member of our CAROL team will help you every step of the way during this process.


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Read our full refund and returns policy here.

Didn't find the answer you're looking for? Contact the CAROL team, here!