How can we help with your CAROL?

Tell us which bike you have and we'll show you only the guides that apply to it.

Find help for your bike

CAROL 1.0 and CAROL 2.0 work differently, so the right steps depend on which one you own. Your serial number tells us.

Where do I find my serial number?

Common problems

These cover the issues customers contact us about most often.

Screen won't wake, won't charge, frozen or running slowly.

No power, losing power, cables and connectors.

Getting online, staying online, wired connection.

Pairing, dropouts, chest belts and armbands.

How resistance works, and when it isn't right.

What works with your generation of bike.

Registering, passwords, and passcode prompts.

Payment method, renewals, pausing or cancelling.

Tracking, delays, and missing or damaged items.

Browse everything

Every guide, organised by subject.

Send us a message and include your serial number. You can also send diagnostics straight from the bike, which tells us far more than a description.