I am an international customer, how do I purchase a CAROL Bike?

What is a Home User?

Home Users, as the name suggests, are customers who want to enjoy the benefits of having a CAROL bike in their own home. With your home subscription, you can have up to 8 users which means the whole family can have their own account and enjoy using the bike!


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Interested in becoming a Commercial Client? Click here to read this article.

How much does a CAROL Bike cost?

A CAROL bike costs £2,195 (excluding UK VAT). Each bike requires a subscription which costs an additional £12p/m and is billed annually at £144.

If you are purchasing a CAROL bike outside of the UK, you are not required to pay UK VAT on this product. You will have to pay customs clearance and import tax when the CAROL arrives in your country. This rate varies, depending on the delivery location. Please contact a member of the CAROL team for assistance!

What is a subscription and why do I need one?

Your CAROL subscription allows you to benefit from our unique AI technology, receive live metrics on your rides and track your performance on your CAROL profile. It is CAROL's AI technology that ensures you receive a bespoke, personalized workout every time!
We also continue to send software updates to our CAROL users which happens, on average, once a fortnight. We continue to work with scientists to improve our protocols and implement user feedback. 
If you wish to stop your subscription, you can at any time. You will still be able to use the bike as a regular spin bike, however, you will no longer benefit from the AI-guided workouts.

Due to the current pandemic, we are offering the first year subscription free to support customers who are prioritizing their health at this time. 

I would like to buy multiple bikes, is there a discount available?

Yes, we do offer a discount for customers who wish to purchase multiple bikes. The pricing structure is detailed below:

1 BIKE = £2195 (excluding UK VAT)

2 BIKES =£250 discount on the second bike

3 BIKES = £250 discount on all three bikes

4 BIKES =£300 discount on all four bikes

How much does international shipping cost? 

International customers that are based out with the USA or EU are provided with a personalised delivery quote. In order to receive this, you will have to contact a member of the CAROL team and provide them with your shipping address.

Please click here to contact a member of the team.

Once ordered, how long will my CAROL Bike take to arrive?

Depending on the destination shipping times will vary, however, we typically advise 14-21 days for international delivery.

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I'm based in the EU, how much will shipping cost me? Click here to read this article.

I'm based in the UK, how much will shipping cost me? Click here to read this article.

I'm based in the USA, how much will shipping cost me? Click here to read this article.

Does the CAROL Bike come with a warranty?

It does indeed! Click here to read our Home User's Warranty. 

Do you have any stores or locations where I can demo the bike before buying? 

Yes, we do! Click here to find a showroom near you or alternatively, contact a member of the CAROL team here

Please be aware that our showrooms have been affected by the current pandemic and may be closed as a result. We thank you for your understanding.

Great! I'm happy with the above, where can I buy the bike?

To purchase your CAROL bike, please contact a member of our sales team.  

Didn't find the answer you're looking for? Contact the CAROL team, here!