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How to Manage Your CAROL Membership on the Bike

Follow these steps on your CAROL Bike to activate, view, manage billing details, or cancel membership payments:

  1. Log in to your account on the CAROL Bike.
  2. Tap the Profile icon in the top-right corner of the screen.
  3. Select User Preferences.
  4. Scroll down to CAROL Membership.

CAROL Membership can only be managed on the CAROL Bike screen

Payment processing notes

  • Ensure the bike has a stable WiFi connection when cancelling or renewing so payment information can be processed by the payment center.
  • Membership payments are managed through the payment center and will automatically renew monthly unless cancelled via the console.

Troubleshooting tips

  • If you want to stop future membership charges immediately, remove your billing details from the CAROL Membership screen.
  • If the option to manage membership is missing from your profile, log in with the rider account used to activate CAROL Membership.
  • If you are preparing a return, cancel your membership on the bike before the scheduled pickup.