Skip to content
English
Customer portal
Go to carolbike.com
  • There are no suggestions because the search field is empty.

How to Buy and Install a Replacement Power Supply for CAROL Bike

This article explains how to purchase replacement power supplies (chargers and cords) for CAROL Bike 2.0 and how to connect and verify them.

Summary

  • Options to buy a replacement power supply directly from CAROL (including regional pricing) and to source a compatible third‑party unit are described. Basic connection steps and a simple check to confirm tablet charging are included.

Purchasing options

  • Buy a replacement power supply directly from CAROL

    • United States (mainland): Replacement power supplies with cord are available for $50 plus sales tax; shipping to mainland US is included.
    • United Kingdom (example pricing): Replacement power supply with cord available for £40 plus £8 shipping and applicable tax for deliveries to the UK. (If ordering, CAROL can issue an invoice for payment and will ship after payment.)
    • Orders placed for replacement units are prepared for dispatch and typically ship within 48 hours once processed.

  • Direct checkout option

    • CAROL provides a direct checkout link for ordering replacement power supplies when available.

Third‑party replacement specifications

  • Compatible third‑party power supply specifications:
    • Output: 12 V DC
    • Current: 5 A
    • Power: 60 W
    • Connector: 2.5 mm plug with centre pin positive

How to connect the power supply to the bike

  1. Locate the power connection port underneath the bike frame — just under the flywheel and near the rear stabilizer.
  2. Plug the replacement power supply into that port.
  3. When the supply is correctly connected, you should hear a brake motor sound near the flywheel area, indicating the bike frame is receiving power.

How to check the tablet/docking station is receiving power

  1. Power off the tablet (press and hold the tablet power button until the shutdown menu appears).
  2. Plug the main power supply into the back of the docking station.
  3. Look for a battery icon on the tablet screen once power is connected — this confirms the tablet is seated correctly and charging from the docking station.

Shipping and delivery notes

  • CAROL will provide tracking information once the replacement unit has been booked for dispatch.
  • International orders may be shipped via local carriers (for example, Royal Mail was used for UK delivery examples).

How to order

  • Contact CAROL to request a replacement power supply and provide a shipping address. CAROL can issue an invoice for payment and will ship after payment is received.
  • Use the CAROL checkout link when available to place an order directly.

Conclusion You can purchase replacement power supplies directly from CAROL (with regional pricing and shipping options) or source a compatible third‑party unit that meets the 12 V, 5 A, 60 W specification with a 2.5 mm centre‑positive plug. Connect the supply to the port under the frame, listen for the brake motor sound to confirm bike power, and verify tablet charging by powering it off and checking for a battery icon when the docking station is powered.