What is the delivery and rescheduling process in the USA?

Dispatch and delivery times

We will dispatch your CAROL bike within 24 hours of receiving your order. The courier will deliver the CAROL bike within 7-14 days of dispatch, depending on your location.


How do I know when my CAROL will arrive?

You will have received an email with your shipment tracking ID and a link to the courier's website where you can see the expected delivery date for your CAROL. You can refer to this email at any time to see an up-to-date status of your CAROL shipment and delivery date. 

Can I schedule a delivery?

The courier will call you approximately 2-3 days before your CAROL is scheduled for delivery, to arrange a time that is suitable for you to receive the shipment. Let them know the best day for you and what room you would like the bike placed in. If they have to go up or down stairs, they need to know the details to bring the proper resources.

Where can I find shipment tracking information?

You will receive an email with shipment tracking information from us as soon as your CAROL is on the way! In that email, you will see a tracking ID number and a link to the courier's parcel tracking website.

If you have not received this email, or are having trouble accessing your tracking information, please contact CAROL customer care for assistance.

How long will it take to deliver to my area?

We have warehouses in Los Angeles (CA), Atlanta (GA) and Edison (NJ). We will ship your CAR.O.L from the closest warehouse to minimize the shipping time.

Typically, we deliver within 7 days to addresses in California, Georgia, New Jersey, Connecticut or New York.

We usually deliver to addresses in Illinois, Florida, Texas, Washington and Colorado within 10 days.

For any other states in the USA, which have not been listed above, we will deliver within 14 days.

You can order express delivery. 

How to reschedule your delivery time

You can reschedule your delivery time whenever you would like. If you would like delivery before the expected delivery date, please contact a member of CAROL customer care to discuss which options are available. 

If you would like to postpone shipping date, you can either contact CAROL customer care to arrange another delivery date, or you can tell the courier that you would like to reschedule when they call you to arrange the delivery time. 

Related articles 

-Can someone assemble my CAROL bike for me? Click here for more information.

Can I refuse delivery

You can refuse delivery if the CAROL parcel arrives damaged. Simply tell the courier that you are unhappy with the presentation of the parcel and they will return it to the depot. In this case, a member of the CAROL team will be available to help you arrange another CAROL bike to be dispatched. If the parcel is not damaged, however, we will be unable to refund the shipping. 

What if I ordered assembly?

The assembly service adds 2-3 days to the delivery time of your CAROL. The assembly team operates independently of the delivery team. 

Related articles

- CAROL assembly details