1. CAROL Support and FAQ's
  2. Terms, Conditions and Warranties

CAROL Home User Warranty

CAROL BIKE LIMITED WARRANTY

Integrated Health Partners Limited (IHP) extends the following Limited Warranty, which applies only to non-commercial, in-home, indoor use of the CAROL Bike. Any other use of the CAROL Bike shall void this Limited Warranty. During the applicable Limited Warranty periods described below, the covered components of the CAROL Bike will be free of defects or malfunctions during normal use. Certain exclusions apply, as further described in this Limited Warranty.

The Limited Warranty applies for the following components of the CAROL Bike only, for the time period indicated. The Limited Warranty applies only against defects discovered within the applicable Limited Warranty period and only so long as the CAROL Bike remains in the possession of the original purchaser, or for gifted CAROL Bikes, the owner of the original Subscription attached to that CAROL Bike. 

Touchscreen – 1 Year

IHP warrants the touchscreen against defects in workmanship and materials for a period of 1 year from the date of original delivery.

Frame – 1 Year

IHP warrants the frame (excluding any moving parts attached to the structural frame) against defects in workmanship and materials for a period of 1 year from the date of original delivery.

Bike Components – 1 Year

IHP warrants the components and all original parts of the CAROL bike other than pedals & saddle, including its belt, brake resistance, crankshaft, seat post, handlebars, against defects in workmanship and materials for a period of 1 year from the date of the original delivery.

Bike Pedals & Saddle– 1 Year

IHP warrants the components and all original parts of the original pedals & saddle that come with the CAROL Bike against defects in workmanship and materials for a period of 1 year from the date of original delivery. Bike pedals & saddle are not warranted against normal wear and tear and it is important that you maintain the pedals by inspecting the pedals regularly for any damage, loose parts or other signs of wear and tear that could cause breakdowns or part failures. Any pedal that shows signs of worn or damaged parts should be removed from service immediately. Please refer to CAROL’s guide on maintaining your bike, available on CAROL’s website.

Labour – 1 Year

For CAROL Bikes originally assembled by an authorised CAROL technician, CAROL will cover the labour cost for the repair or replacement made under this Limited Warranty for a period of 1 year from the date of original delivery. Except where applicable law requires otherwise, repair labour is not covered for locations where CAROL’s team did not originally assemble the CAROL Bike or if the CAROL Bike is moved to a location that is outside of CAROL’s service area.